Terms & Conditions - Blyss Aroma Ltd

These Terms and Conditions govern your use of the Blyss Aroma Ltd website and the purchase of any products from us. By accessing our Site or placing an order, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Site. These Terms may be updated from time to time, and the latest version will always be available on this page.

About us

This website is operated by Blyss Aroma Ltd. You can contact us at hello@blyssaroma.co.uk if you have any questions about these Terms, your order or our products.

Use of the website

You agree to use our website only for lawful purposes. You must not attempt to access secure areas of the Site, interfere with its functionality, introduce harmful code or use the Site in any way that could damage our business or reputation. We reserve the right to suspend or restrict access to the website at any time if we believe you are in breach of these Terms or for operational reasons.

Products and descriptions

We aim to ensure that all product descriptions, images and prices on our website are accurate and up to date. However, colours may vary slightly depending on your device, and minor differences may occur as many of our items are handcrafted. We reserve the right to change product details, availability or pricing at any time.

Placing an order

When you place an order with us, you will receive an email confirming the details. This confirmation does not constitute acceptance of your order. Acceptance occurs once your items have been dispatched. If we are unable to fulfil your order—due to stock issues, errors or other reasons—we will contact you and provide a refund where necessary.

We reserve the right to refuse any order at our discretion, especially in cases of suspected fraud or misuse of the Site.

Prices and payment

All prices are shown in GBP and include taxes where applicable. Delivery charges are calculated at checkout unless stated otherwise. Payment must be made at the time of ordering through the approved payment options displayed on the Site. Your order will not be dispatched until payment has been successfully received.

Delivery

We aim to dispatch orders promptly, and estimated delivery times will be displayed at checkout or in your confirmation email. While we work hard to meet these estimates, delivery times may vary due to factors outside our control. Once an order has been dispatched, responsibility for the parcel transfers to the courier. You are responsible for ensuring the shipping details you provide are accurate.

If your parcel is delayed or missing, please contact us at hello@blyssaroma.co.uk and we will assist wherever possible.

Returns and refunds

We want you to be delighted with your purchase. If there is an issue with your order, please contact us within a reasonable time so we can resolve it. Returns may be accepted in line with your statutory rights or our returns policy. Items must be returned in their original condition unless faulty. Refunds will be processed using the original payment method once the items have been received and inspected.

Personalised or custom-made items may not be eligible for return unless they are faulty.

Your account

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for any activity that occurs under your account. Please notify us immediately if you believe your account has been compromised.

Promotions and discount codes

From time to time, we may offer promotional codes or discounts. These are subject to their own terms and may expire or be withdrawn at any time. Promotional codes cannot be redeemed for cash, used retrospectively or combined with other offers unless stated otherwise.

Intellectual property

All content on our Site, including text, images, logos, graphics and product designs, is the property of Blyss Aroma Ltd or our licensors. You may not copy, reproduce, modify or distribute any part of the Site without our express permission.

Limitation of liability

While we aim to provide accurate information and reliable service, we cannot guarantee that the website will always be free from errors, interruptions or security issues. To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential losses arising from your use of the Site or purchase of our products.

Nothing in these Terms limits your statutory rights or our liability for fraud, death or personal injury caused by negligence.

Third-party links

Our website may contain links to third-party websites or services. These are provided for convenience only, and we are not responsible for their content, accuracy or practices. Accessing third-party sites is at your own risk.

Governing law

These Terms and any disputes arising from them are governed by the laws of England and Wales. Any legal action must be brought in the courts of England and Wales unless applicable consumer laws require otherwise.