Returns & Refunds Policy - Blyss Aroma Ltd

This Returns & Refunds Policy explains how Blyss Aroma Ltd handles returns, exchanges and refunds for orders placed through our website. We want you to love your order, and we are committed to resolving any issues as quickly and smoothly as possible. If you have any questions or need help with your return, you can contact us at hello@blyssaroma.co.uk.

If there is a problem with your order

If your items arrive damaged, faulty or incorrect, please get in touch with us as soon as possible. Contact us at hello@blyssaroma.co.uk with your order number and clear photographs of both the item and the packaging. This allows us to investigate the issue and offer the best possible solution, which may include a replacement, refund or alternative arrangement.

Returns for unwanted items

If you change your mind about your purchase, you may be able to return it in line with your statutory rights. Items must be unused, in their original condition and returned in their original packaging. Please contact us before sending anything back so we can confirm whether your item is eligible and provide instructions.

Return process

Unless the item is faulty or incorrect, the cost of returning the parcel is the customer's responsibility. We recommend using a tracked service, as we cannot accept liability for returned items lost in transit.

When the return is received, we will check the condition of the item and process your refund accordingly. Refunds will be issued to the original payment method.

Refunds

Once your returned item has been inspected and approved, your refund will be processed. Please allow a few working days for the funds to appear in your account, as processing times can vary depending on your bank or payment provider.

Refunds can only be issued to the original payment method used at checkout. If the payment method has expired or is no longer valid, please contact your bank or payment provider for advice.

Exchanges

If you would prefer an exchange rather than a refund, just let us know when you contact us about your return. Exchanges are subject to product availability. If the replacement item is unavailable, a refund will be issued instead.

Non-returnable items

Certain items may not be eligible for return unless they are faulty. This may include:

• Used or opened products
• Personalised or custom-made items
• Items returned outside the allowed timeframe
• Products without original packaging

We will always let you know whether your order qualifies when you contact us.

Order errors and address issues

Please ensure that all delivery information provided at checkout is accurate. We cannot refund or replace items that are delivered to an incorrect address supplied by the customer. If an order is returned to us due to an incomplete or incorrect address, we can arrange redelivery, but additional postage charges may apply.

Changes to this policy

We may update this Returns & Refunds Policy from time to time to reflect changes in our processes or legal requirements. Any updates will be shown on this page with an amended effective date.