Shipping Policy - Blyss Aroma Ltd

This Shipping Policy sets out how Blyss Aroma Ltd processes and delivers orders placed through our website. By completing a purchase with us, you agree to the terms outlined below. If you have any questions about delivery or need assistance with an order, you can contact us at hello@blyssaroma.co.uk.

Processing times

We aim to process and dispatch all orders within one working day. Orders placed on weekends or public holidays will be processed on the next working day. During busy periods, promotional events or seasonal peaks, dispatch times may be slightly longer, but we always work hard to keep delays to a minimum. You will receive a confirmation email once your order has been dispatched.

Delivery services

All orders are shipped using Royal Mail Tracked 48. This service typically aims to deliver within two working days after dispatch. While Royal Mail usually delivers within this timeframe, occasional delays can occur due to factors outside our control such as bank holidays, strikes or severe weather.

Once your parcel has been handed over to Royal Mail, you will receive a tracking number so you can follow its journey and estimate its arrival.

Shipping charges

Delivery costs for Royal Mail Tracked 48 are calculated at checkout. Any free delivery offers or promotional thresholds will be clearly displayed when available.

Delivery address

Please ensure your delivery address is complete and accurate at the time of ordering. We cannot accept responsibility for parcels delayed or lost due to incorrect or incomplete address information.

Missed deliveries and returned parcels

If Royal Mail is unable to deliver your parcel, they will provide instructions for redelivery or collection. Items returned to us because they were not collected may incur an additional postage fee if redelivery is required.

Lost or delayed parcels

If you believe your parcel has been delayed or lost, please contact us at hello@blyssaroma.co.uk. We will liaise with Royal Mail to investigate the issue and keep you updated throughout the process. Refunds or replacements will depend on the outcome of this investigation.

Damaged or incorrect items

If your order arrives damaged or you receive an incorrect item, please contact us promptly with photos of both the packaging and the item itself. This helps us resolve the issue quickly and prevent similar problems in the future. We will work with you to arrange a replacement, refund or another suitable solution.

Changes to this Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our services, delivery partners or internal processes. Any updates will be published on this page with an amended effective date.